Effective date: 22nd February 2022
PERSONAL INFORMATION WE COLLECT
When you visit the Platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Platform, and information about how you interact with the Platform. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
Additionally when you make a purchase or attempt to make a purchase through the Platform, we collect certain information from you, including your name, billing address, shipping address, payment information (including debit/credit card numbers, PayPal ID etc.), email address, and phone number. We refer to this information as “Order Information”.
In addition to the Personal Information that you provide to us directly (whether when engaging us to provide our services or during any communication with us), we may also collect your Personal Information from various other sources, including without limitation, from social media, online search tools, external service providers, information obtained from third parties through lawful sources, or at events we have organised or participated by.
If you provide us Personal Information about other individuals, you represent and warrant that they have appointed you to act on their behalf and have agreed that you can:-
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Platform (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Platform (for example, by generating analytics about how our customers browse and interact with the Platform, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Platform - you can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: www.tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Personal Information provided to or obtained by us shall be kept confidential by us. However, it may be necessary for us to engage third party companies, service providers or individuals to perform certain services on our behalf. In such event, you hereby agree and consent that we may disclose and transfer your Personal Information to the third parties, within or outside Malaysia, including but without limitation, as follows:-
If we or our business is acquired by or merged with another entity, or there is a proposed acquisition or merger, the Personal Information may be transferred to such entity as part of the proposed or actual merger or acquisition.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: www.optout.aboutads.info/.
MARKETING AND NOTIFICATIONS
Our company would like to send you information about our products and services that we think you might like, as well as those of our partner companies Klaviyo and SMSbump.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop our company from contacting you for marketing purposes or giving your data to other members of our company.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed [FIVE] a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
DO NOT TRACK
Please note that we do not alter our Platform’s data collection and use practices when we see a Do Not Track signal from your browser.
You have the right to access or limit the processing of the Personal Information and to ask that the Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, do note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Platform), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of your country of jurisdiction in which you reside but rest assured them that we will take steps to ensure that recipients of such information afford a similar level of protection to the information.
When you place an order through the Platform, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you are under the age of eighteen (18), we require you to inform or obtain consents from your parents or guardians before purchasing anything on our Platform or any other website related to us.
We encourage you to review this page from time to time even more so when you’re shopping online. For more information about our privacy practices or if you have questions, our contact details are as follows:-
RPG Commerce Sdn Bhd
(Company Registration No. 201901040274 (1349604-A))
Units 1501 - 1504, Level 15, Uptown 2,
No 2, Jalan SS21/37, Damansara Uptown,
47400 Petaling Jaya