Dear Valued Customers,
We sincerely apologise for any confusion caused by a recent technical glitch on our Cosmic Cookware Official Store, resulting in products being temporarily priced at RM1 from 12am to 2am on 31 December 2023. This issue has been swiftly resolved, and prices have been restored to their original values.
Regrettably, we are unable to fulfill orders placed during this timeframe at the incorrect price. This glitch was an isolated incident and not a reflection of our commitment to providing you with a seamless shopping experience. We want to assure you that all affected orders will be automatically refunded. The refund process will take approximately 1-2 weeks to be finalised. Rest assured, every penny will be returned to you.
Thank you for your continued support, and we apologize for any inconvenience caused. If you have any questions or need further assistance, our customer service team is here to assist you at email@example.com.
Cosmic Cookware Team