General

What makes Cosmic Cookware unique?

We're 100% chemical free and super sturdy to ensure your pan does not slide around on the stove while you're cooking. It is also a super versatile size & design perfect for people looking to purchase their first pan or families looking for healthier alternatives for ALL levels of expertise. Unlike Cosmic Cookware, many other commercial non-stick pans contain PTFE (such as Teflon®), PFOA or heavy metals that are released everytime they are exposed to high heat that poses major health risks in the long run for you and your family.

Where do you ship to?

All orders are shipped directly from our warehouse in West Malaysia. Note the higher shipping charge to EAST MALAYSIA is due to the weight of the item being shipped from West Malaysia. Once your order is shipped, you will receive a tracking number via email. Tracking number may have delayed updates due to transit so if you do not receive your order in 3-7 working days upon receiving your tracking number (based on the table below), do let us know! Otherwise, your order is well on their way. We use trusted local courier services such as Poslaju, Ninjavan, SkyNet, J&T decided by availability of your area.

What payment method do you accept?

We accept Visa & Master credit/debit cards, Paypal, Atome, and also PayLater by Grab where you can pay next month or pay in 4 monthly instalments.

I did not receive my tracking number

We need some time to prepare for orders to be shipped. Once you've placed your order and have received a confirmation email, please allow 24-72 hours for items to leave our warehouse for delivery. If you have any other queries, please feel free to email us at hello@cosmiccookware.com

Can I amend my order?

Yes, as long as your order has not been fulfilled by our logistics team, we can assist you with amending the order.

Do you accept returns/exchanges?

For sanitary purposes, we only accept returns or exchange in cases where there is a manufacturer's defect upon receiving of your Cosmic Cookware. If you're having issues with your cookware, please send us pictures or video of the issues to hello@cosmiccookware.com.

Care Instructions for your Cosmic Cookware

Upon receiving your product…

We have included a care card within the order to ensure you "break" into your pan correctly to ensure that the pan works the way it should.

Upon receiving your pan, you should wash the pan in hot sudsy water before use. Rinse and dry thoroughly. Make sure to "season” the pan prior to first use. To season, heat pan on low heat for 30 seconds. Remove from stove and put one tablespoon of Vegetable oil in each pan. Rub the oil over the entire interior with a paper towel. Let it sit until the next time you have to use your pan.

Does the Cosmo Pan require special care?

No extensive special care needed however, please follow the care instructions included in your order closely in order for warranty to be valid.

2 Year (Limited) Warranty for your Cosmo Pan

This commercial guarantee does not cover damage arising from shocks, improper use, failure to follow the instructions for use and maintenance, or as a result of an unauthorised modification or repair. It also does not include normal product wear and tear, nor the following cases:

- Overheating, prolonged exposure to the heat from a flame or when empty

- Stains, discoloration or scratches on the inside or outside - any accident caused by washing with steel wool, cooking with metal/sharp utensils such as metal spatula or knife, dropping of pan or lid, etc,...

- Professional use or in the workplace - products knocked or dropped

- Damage from thermal shocks

The non-stick coating is also guaranteed for 2 years against blistering and peeling. This guarantee does not cover sticking or damage caused by incorrect use nor in the cases as listed above