We're 100% chemical free and super sturdy to ensure your pan does not slide around on the stove while you're cooking. It is also a super versatile size & design perfect for people looking to purchase their first pan or families looking for healthier alternatives for ALL levels of expertise. Unlike Cosmic Cookware, many other commercial non-stick pans contain PTFE (such as Teflon®), PFOA or heavy metals that are released everytime they are exposed to high heat that poses major health risks in the long run for you and your family.
All orders are shipped directly from our warehouse in West Malaysia. Note the higher shipping charge to EAST MALAYSIA is due to the weight of the item being shipped from West Malaysia. Once your order is shipped, you will receive a tracking number via email. Tracking number may have delayed updates due to transit so if you do not receive your order in 3-7 working days upon receiving your tracking number (based on the table below), do let us know! Otherwise, your order is well on their way. We use trusted local courier services such as Poslaju, Ninjavan, SkyNet, J&T decided by availability of your area.
We accept Visa & Master credit/debit cards, e-wallets, online banking, Atome and also PayLater by Grab where you can pay next month or pay in 4 monthly instalments.
We need some time to prepare for orders to be shipped. Once you've placed your order and have received a confirmation email, please allow 24-72 hours for items to leave our warehouse for delivery. If you have any other queries, please feel free to email us at email@example.com
Orders can only be amended if they have not been fulfilled by our team, and is still being processed. To check the status of your order, please click the link with your order status sent to you by email.
For sanitary purposes, we only accept returns or exchange in cases where there is a manufacturer's defect upon receiving of your Cosmic Cookware. If you're having issues with your cookware, please send us pictures or video of the issues to firstname.lastname@example.org.
Care Instructions for your Cosmic Cookware
We have included a care card within the order to ensure you "break" into your pan correctly to ensure that the pan works the way it should.
Upon receiving your pan, you should wash the pan in hot sudsy water before use. Rinse and dry thoroughly. Make sure to "season” the pan prior to first use. To season, heat pan on low heat for 30 seconds. Remove from stove and put one tablespoon of Vegetable oil in each pan. Rub the oil over the entire interior with a paper towel. Let it sit until the next time you have to use your pan.
No extensive special care needed however, please follow the care instructions included in your order closely in order for warranty to be valid.
The Cosmic Cookware warranty covers the Cosmo Pan, Cosmo Fry and Cosmo Casserole for a period of one year from the date of purchase. The limited warranty is only valid for the products purchased from Cosmic Cookware and its authorised retailers in Malaysia and Singapore only.
Please refer to our "Warranty" page for more details